Sep 19, 2017

Hide reward program rule for off Perkville campaigns

De Anna Sanders

You can now hide reward program rules for campaigns you may be running outside of Perkville.  When a rule is hidden it will not display on your rewards program for customers to see.  However, the rule can still be used by your staff to give or redeem points to customers in person and it can also still be used through our application programming interface (API).  

Examples of when you might want to use this feature include:

• Rewarding a specific group of customers for completing a survey. 
• Rewarding a specific customer segment where you gave them a special incentive, perhaps for buying personal training if you’re a health club or trying a new product if you’re a retailer.  

To enable this feature, log into your Perkville account, and go to My Business > Rewards Program to create or edit the perk you’d like to hide. There will be an option to toggle Hide Perk on or off in the perk’s settings.

retention customer loyalty enterprise features

Sep 7, 2017

Boost Retention & Referrals with Gleantap Integrated Texting Platform

De Anna Sanders

Gleantap has integrated its texting platform to Perkville to help you get more reward program participation and referrals using the power of SMS.  Gleantap is already seeing strong results at a 67 location health club that has implemented the integration.

referrals retention customer loyalty customer engagement text message marketing

Aug 30, 2017

New Feature for Multi-location Businesses

De Anna Sanders

We introduced a new feature for multi-location businesses. You can now create location specific bonuses.

retention customer loyalty enterprise

Aug 21, 2017

Six Reasons for Your Business to Join REX Roundtable This Year

De Anna Sanders

Want to take your business to the next level? Look no further than REX Roundtables, a program for owners and executives in the health and fitness industry.

marketing referrals retention health clubs fitness studios best practices

Feb 23, 2017

Customer Loyalty 101: What is Loyalty and How to Measure It

De Anna Sanders

Every day, consumers make decisions about where to spend their time, money, and efforts. When a customer genuinely prefers to spend their time, money, and efforts at your business rather than a similar business, that is customer loyalty – and it really affects your business’s longevity and success. 

retention customer loyalty rewards

Feb 8, 2017

Engage with Your Customers' Goals to Increase Retention

Taylor Micaela Davis

In case you missed it, January’s season of goal setting and “new year, new me” is still going strong, even if some of the most well-meaning folks slipped up.

retention

Feb 1, 2017

Engage with Your Members' Fitness Goals to Increase Retention

Taylor Micaela Davis

In case you missed it, January’s season of goal setting and “new year, new me” is still going strong, even if some of the most well-meaning folks slipped up.

retention health clubs

Jan 12, 2017

Gamification and Retention Reach New Heights with FITMETRIX and Perkville

Taylor Micaela Davis

At Perkville, we’re constantly looking for new ways for our customers and their patrons to engage with one another, making their rewards program mutually beneficial (and enjoyable) for all.

retention rewards engagement

Jan 10, 2017

Bonuses Are The Key to Hitting Your January Goals

Taylor Micaela Davis

January is perhaps infamous for its role as the month of resolutions, exercise goals and new business initiatives.

referrals retention

Dec 8, 2016

Your Secret Ingredient for Growth and Retention in 2017

Taylor Micaela Davis

Imagine this scenario. You own a successful yoga studio in your town. Your customers flock to your studio for your upbeat teachers, the variety of classes you host and your interesting workshops. You know most of your customers by their first names, and have them checked in even before they’ve made it to your front desk.

retention customer loyalty