Dec 18, 2012

Perkville’s Gamification Features Increase Retention, Referrals, and Social Media Engagement

Executive Summary  

To survive in the competitive health and fitness industry, club operators must focus on what differentiates their club from their peers.

“The gyms and centers that do best are the ones that know who they are and do not try to be all things to all people.  Most importantly, they truly focus on customer service and on making sure that they deliver an environment and services that will help their members meet their wellness goals,” said Meredith Poppler, VP of Industry Growth at IHRSA in May 2012 of South Source.

Perkville provides health and fitness businesses with a competitive advantage – giving businesses a platform to drive lifestyle changes by providing gamification tools to boost retention, referrals, and social media. 

Perkville enables businesses to address the real long-term challenge of converting the public’s sedentary status into active lifestyle habits.

retail retention referrals rewards yoga health clubs spa salons

Read Full Article
Nov 30, 2012

Business Spotlight: Sturgeon Valley Athletic Club (SVAC)

When a gym is doing something right, the numbers speak volumes.  This is true for Sturgeon Valley Athletic Club where we saw registered members in their loyalty program take an average of 12 classes versus 3 classes for non-members over 60-days.  Sturgeon Valley Athletic Club was launched in 1996 just outside of Edmonton in St. Albert, Alberta.  SVAC has over 1,500 club members and occupies 22,000 sq ft.  

health clubs rewards retention referrals social success stories

Read Full Article
Sep 4, 2012

Happy Birthday to … your customers!

We just rolled out a brand new feature that allows businesses to send customers points on their birthday.  

If you’re in the cabin plan or above, you can now take advantage simply by clicking on this link on your ’Business Profile’ page.

rewards retention health clubs spa salons yoga retail

Read Full Article
Jul 5, 2012

Business Spotlight: Skybox Studio Fitness

We recently caught up with some businesses using EZ Facility. One of these businesses was Skybox Studio Fitness, a spinning studio in Mt. Pleasant, Michigan. Heather Mills is their founder and our conversation with her reminded us about how important it is to have a support system to help pursue a healthier, more active life.

health clubs success stories

Read Full Article
May 15, 2012

Business Spotlight: Columbia Lake Health Club


We recently met with Columbia Lake Health Club (CLHC) about a new Perkville feature for giving members extra points for booking classes and appointments online instead of over the phone. This helps them save staff time and free up their phone lines.   

In catching up with CLHC, we gained some insight on how Perkville is helping motivate their 750 members that have registered for their reward program get in better shape. Over the past 3 months, we noticed that these participating members visit CLHC’s gym 25% more often than the rest of their clients. These members also take 56% more personal training sessions each.  

“New members learn about our Perkville program right away since we personally walk them through signing-up when they join our gym—aflyer with instructions is a part of our membership welcome package.  We also found that a little engagement goes a long way. All our fitness instructors remind people at the beginning and the end of class about signing in to earn points and we overhear members getting the buzz from one another when they talk about what they plan to redeem points for,” said CLHC manager Tania Pettitt-Tracey.

We asked if there were any other benefits of their rewards program, besides the increased engagement and the obvious love on social media sites (their members have posted on Facebook and tweeted about CLHC ~1000 times through Perkville).


“Prior to Perkville people would just walk into the gym without signing in. Perkville motivated sign-ins and created excitement.  Customers love getting free products and rewards. Internally we stole the Perkville slogan ‘Membership has it’s perks’ –we have posters of this on the walls of our gym. We’re also bringing Perkville to our community and spreading the word.  We’re partnering up with a local cycling store where customers can redeem 100 CLHC pts and get 15% off their bike purchase. The advantage is that the bike store gets new business as well as a sense of what Perkville is about and we build up our community of users since the bike store can refer clients our way and hopefully can implement a Perkville rewards system that syncs with our rewards system,” said Tania.  

Columbia Lake Health Club’s implementation and involvement in the Waterloo Ontario community story really speaks to what we hope to do for businesses everywhere. We want local businesses to grow and loyal customers to be rewarded— and that is exactly what CLHC has done.  

We’re always growing and learning and one area that CLHC reminded us that we can improve is international currency. We’re currently work on supporting currencies other than USD for our deals … stay tuned ;-)

success stories health clubs

Read Full Article

Popular Articles