The reality is we all make mistakes. That includes our employees. We’ve seen several examples of employees giving customers too many points. This can cost businesses real money if they are not careful.
We recently released a new control to help prevent this from happening. In Perkville, you can already choose the role for your staff members to control who can and who cannot give customers points. Staff with the “employee” role can give points to customers.
You can now also limit how many points these employees can give in a single reward transaction. The new settings can be found on the Advanced Settings page. If an employee tries to give more points than they are allowed they’ll get an error message explaining that the point total is too high and they need to get an administrator to submit the transaction for them.