Jul 1, 2014

Perkville and Listen360: Rewarding Customer Feedback

An engaged customer is a valuable customer. Whether positive or negative, feedback offers businesses a chance to strengthen bonds. But it can be difficult to obtain—customers rarely speak out until something is wrong—and even more difficult to decipher—for example, whether an issue is systemic or isolated.

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Listen360, a cloud-based customer feedback system, allows business owners to get more—and more actionable—feedback with customer surveys and analytics. Their platform improves customer loyalty, and nurtures organic search by encouraging more online business reviews. It prompts regular feedback, and provides organized tracking of complaints and resolution status so nothing falls through the cracks.

But even with a tool as great as Listen360, it can be difficult to obtain regularfeedback. Enter Listen360’s integration with Perkville.

With this integration businesses can incentivize customer feedback, awarding Perkville points to members who complete the Listen360 survey. By adding feedback to the list of rewarded customer actions (along with visits, referrals, and more), speaking up becomes a regular part of the member experience. Wondering if points are enough incentive? One recent study showed an 8X increase in survey responses for Perkville users versus non!

Already a Listen360 customer? Click here to learn how to link Listen360 with Perkville. Don’t have a Listen360 account yet? Click here to schedule a demo.

Hint: Listen360 has a readymade integration with MINDBODY Online. If you’re a MINDBODY customer, a seamless user experience from POS to rewards to customer service could be just a few clicks away.

Hint: Not on Perkville yet? Click here to get started. Already a Perkville customer? Click here for a consultation on best practices.